Ba11 Privacy Policy — Your information is secure

Ba11 (ba11.im) is a trusted online Sports Betting platform built for Bangladeshi users. We understand how valuable your personal information is, which is why ba11's Privacy Policy has been designed with complete transparency — so you always know exactly what we do with your data.

This Privacy Policy explains in detail: what types of information are collected, how that information is used, who it may be shared with, and what rights you have over your data. ba11 always adheres to international data protection standards.

The following types of information may be collected when you use the ba11 platform:

We only collect information that is necessary to provide our services, ensure security, and meet legal obligations. No unnecessary data is collected.

Ba11 uses the information it collects for the following purposes:

• To create and manage accounts and to verify user identity.
• To process deposits and withdrawals and keep financial transactions secure.
• To ensure platform security and prevent fraud and misconduct.
• To meet legal and regulatory obligations, particularly compliance with anti-money laundering (AML) rules.
• To deliver a personalized betting experience and keep you informed about relevant offers and promotions.
• To provide customer support and resolve user queries and complaints.
• To improve platform quality and support the development of new features.

Ba11 may share your personal information with third parties only in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Information may be shared with accredited verification providers as part of the KYC process.
• Law Enforcement: Disclosure of information is required when ordered by a court or upon a legitimate request from a government authority.
• Technology Partners: Cloud hosting and security providers used to operate the platform are granted limited access to data.
• Business Transfers: In the event of an acquisition or merger, data may be transferred to the new entity.

The amount of information shared with third parties in any circumstance is kept to a minimum, and those parties operate under a strict confidentiality agreement.

Ba11 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to not function properly.

Ba11 does not retain your personal information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Retained while your account is active and for an additional 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years in accordance with anti-money laundering laws.
• KYC Documents: Retained for up to 5 years from the date of the last transaction.
• Customer Support Records: Deleted 2 years after the conversation ends.
• Cookies Data: Each cookie is automatically deleted when its set expiry period ends.

After the defined retention period, all personal data is securely deleted or anonymized in a way that no individual can be identified from it.

Ba11 uses industry-standard security technology to protect your data. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data transmitted between ba11.im and your device is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Accounts are protected with an additional layer of security through OTP verification.
• Firewall & DDoS Protection: An advanced firewall system protects the platform from cyberattacks.
• Regular Security Audits: A third-party team of experts conducts security testing at regular intervals.
• Restricted Access: Only authorized staff may access your information for specific, designated purposes.
• Encrypted Database: All sensitive data at rest is stored in encrypted form.

Every user registered with ba11 has the following rights over their own data:

To exercise these rights support@ba11.imto email us. ba11 will respond to your request within a maximum of 30 days.

Ba11 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and additional verification may be requested in suspicious cases.

If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. Concerned parents or guardians may contact us directly at support@ba11.imto get in touch.

Ba11 uses certain trusted third-party services to operate the platform. These providers follow their own policies that are consistent with ba11's Privacy Policy:

• Payment Gateway: bKash, Nagad, and Rocket handle financial information in accordance with their own privacy policies.
• Cloud Services: Our server infrastructure complies with international security standards.
• Analytics Tools: Site performance evaluation relies on anonymous data.

Ba11 may update this Privacy Policy from time to time due to the introduction of new services, changes in law, or technical improvements. For significant changes:

• A notification will be sent to your registered email.
• A notification will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will be changed accordingly.

Continued use of ba11 after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any privacy-related questions, requests, or complaints, please reach out to ba11's data protection team:

We take every request seriously and aim to respond in writing within a maximum of 30 days.